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Why is Landlord Emergency Insurance important?


If there is an unexpected emergency such as a burst pipe or boiler breakdown, you will want to put things right as quickly as possible to protect your property from further damage and make the property safe and comfortable for your tenants to live in.

Our Landlord Emergency Insurance is there to help your client in the event of an unforeseen problem which could cause property damage, danger, or distress to tenants at their residential property.

Offering peace of mind to landlord and tenant, Landlord Emergency Insurance cover gives the security of round-the-clock response by a qualified contractor, covering repair costs, labour, and call-out fees.

Cartoon town house with water spilling out of a window onto the street

Our policy covers all the following emergencies:

  • Breakdown of the main heating system

  • Plumbing and drainage problems

  • Damage to or failure of security at your property

    Including locks and windows
  • Breakage or failure of the sole toilet unit

  • Loss of domestic power supply

  • Lost keys

  • Vermin infestation

  • Emergency overnight accommodation for tenants

  • Optional annual central heating boiler servicing

Landlord Emergency Solutions

How does our Landlord Emergency Insurance work?

Boiler breakdown

During a particularly cold snap last winter, on a Saturday morning, the heating boiler at our insured’s rented property broke down. As our insured’s tenant had three young children, our insured was keen to resolve the problem as soon as possible. The insured contacted us and we immediately appointed a contractor who attended later that day and ordered the replacement part needed to complete the repair to the boiler. The part was fitted the following day and the insured’s tenant was able to heat their home again.

Burst pipe

Our insured called when a burst pipe in the bathroom of their rented property was causing water to drip through the kitchen ceiling causing damage and distress to their tenants. We arranged for a contractor to carry out an emergency repair on the pipe and stop the leak.


When a burglary left our insured’s rented property with a smashed front door window, the insured contacted us as the property was unsecure. We immediately arranged for a contractor to board up the window. A further claim was made on the insured’s landlord’s insurance for a full replacement door.


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