Motor Breakdown Cover

How does our Motor Breakdown Cover help?

Roadside assistance and recovery

The insured was travelling with her spouse and four children for a family weekend from London to Bristol when she suffered a breakdown on the motorway around Swindon. She placed a call to make a claim under her policy. A local contractor was immediately dispatched. The recovery operator called the insured to inform her of the estimated time of arrival within the hour. Upon arrival, it was established that the problem could not repaired the same day. The insured chose to have the vehicle towed to her onward destination. ARAG’s policy picked up all the costs of towing the vehicle and providing a hire car for the family to get to their destination.

Message service

The insured had an important afternoon meeting at work when he had a puncture. He claimed under his policy and a recovery operator arrived at the scene. Meanwhile a message was sent to his office informing them of the breakdown and a second message was sent to his wife informing her of the problem and that he would be delayed in picking up the children from school so she could make alternate arrangements. The costs of repairing the puncture at the scene and sending the messages where paid by the policy.