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What is our Motor Breakdown Solutions?


Being involved in an accident or breakdown can be a distressing experience and finding a quality repairer at short notice can be a nightmare.

Our Motor Breakdown Cover provides immediate access to a network of reputable breakdown services and pays for the cost of vehicle repair at the scene of the problem or vehicle recovery and onward transport for the driver and passengers where roadside repair is not possible.

This is why our Motor Breakdown Cover is essential for drivers in the UK as it provides peace of mind and ensures that you won't be stranded in an emergency. Whether your customer tends to work away from home or travel around the country, having breakdown cover is a must-have for any driver.

Caucasian businessman standing next to broken down car

We can help if your customer's vehicle breaks down because of:

  • An electrical or mechanical failure

  • Flat battery

  • Puncture

  • Lack of fuel or misfuelling

  • Damage caused by a collision or vandalism


We can help with

  • Assistance 24 hours a day, 365 days a year.

  • Payment of the recovery operator’s call-out charge.

  • Payment of up to one hour’s labour at the scene of the incident.

  • Alternative transport following the theft of your vehicle.

  • Cost of transporting your vehicle and your passengers home or back to original destination

  • Recovery of your vehicle to a local garage if it cannot be repaired at the roadside.

  • Help with alternative transport costs and overnight accommodation.

  • Home assist cover.


How does our Motor Breakdown Cover help?

Roadside assistance and recovery

The insured was travelling with her spouse and four children for a family weekend from London to Bristol when she suffered a breakdown on the motorway around Swindon. She placed a call to make a claim under her policy. A local contractor was immediately dispatched. The recovery operator called the insured to inform her of the estimated time of arrival within the hour. Upon arrival, it was established that the problem could not repaired the same day. The insured chose to have the vehicle towed to her onward destination. ARAG’s policy picked up all the costs of towing the vehicle and providing a hire car for the family to get to their destination.

Message service

The insured had an important afternoon meeting at work when he had a puncture. He claimed under his policy and a recovery operator arrived at the scene. Meanwhile a message was sent to his office informing them of the breakdown and a second message was sent to his wife informing her of the problem and that he would be delayed in picking up the children from school so she could make alternate arrangements. The costs of repairing the puncture at the scene and sending the messages where paid by the policy.


News & Press

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