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We pride ourselves on being a quality insurance provider and one of the most prominent names in the Legal Expenses Insurance and Assistance business in the UK and internationally. To us, quality means more than just being able to offer great products and services.


At ARAG, our role is to help our customers and insureds to have access to justice that may define the future quality of their lives. We regard our business as not only being socially and economically necessary but that we also fulfil a broader role within society in general. Our CSR policy reflects this belief and is our commitment to a socially responsible employer and business. We pride ourselves on setting challenging targets and measuring our performance in the CSR arena so that we gain the trust of our customers and insureds who can then be confident that they have chosen the right partner in ARAG.

Tony Buss, Managing Director

Our Environment

  • Looking to the future: the planet has limited resources and there’s no justice in ARAG or any other company using those resources in an irresponsible and/or unsustainable manner. Our belief in access to justice is about building a better world, but we need to ensure that world is passed to future generations intact, and as, or more beautiful than we found it.

    We have succeeded in being Net Carbon Negative for the last two years and aim to continue to be either Net Carbon Neutral or Negative in future years.


Our Workplace

  • Best Company 2022
    We are proud to say we retained our two star outstanding company to work for accreditation. We can also now claim to be one of the best 100 SMEs to work for in the UK, one of the top 50 companies in the South West (of any size) and in the top ten insurance employers (of any size). This is an amazing achievement and one we plan to nurture and build upon. Our ambitious goal is to create a three star company by no later than 2030.

    To find out more about Best Companies accreditation click here:

  • ISO 27001
    ISO/IEC 27001:2013 (ISO27001) is the international standard that provides the specification for a best-practice Information Security Management System (ISMS). We were first certified as ISO 27001 compliant in 2014 and continuously improve our information security practices. We take the security of our customers’ information extremely seriously. In 2021 we not only re-certified for ISO27001:2013 but obtained the ISO22301:2019 international standard for a best-practice Business Continuity Management System (BCMS). Our ISO certifications provide us with an integrated management system for managing our regulatory obligations, identifying our potential risk factors and ensuring our procedures are up to date.

Our Community and Social Impact

  • Charity of the Year
    Charity continues to be something that is important to our ARAG family. In 2021, we chose St Peter’s Hospice as our charity of the year. There was a deep connection with St Peter’s, who looked after our ARAG family member, Lesley Attu, during her battle with cancer. Despite another year impacted by the pandemic, we continued with events throughout 2021 included a Bristol Three Peaks Challenge, abseiling off the tallest tower in Bristol, a day of gardening at the Hospice, raffles and fundraising at staff socials (including a virtual race night). This was all in aid of a cause very dear to our hearts.

    To learn more about St Peter’s Hospice click here:


Charitable Fundraising 2021

  • Our staff raised £10,281.61 for charity in 2021; that's just over £77.02 per head. ARAG also matches 10% of our colleagues' GAYE donations! Our fundraising achievement represents 0.54% of our pre-tax profit.