Corporate Social Responsibility 2019 Report

We pride ourselves on being a quality insurance provider and one of the most prominent names in the Legal Expenses Insurance and Assistance business in the UK and internationally. To us, quality means more than just being able to offer great products and services...

Tony Buss

At ARAG, our role is to help our customers and insureds to have access to justice that may define the future quality of their lives. We regard our business as not only being socially and economically necessary but that we also fulfil a broader role within society in general. Our CSR policy reflects this belief and is our commitment to a socially responsible employer and business. We pride ourselves on setting challenging targets and measuring our performance in the CSR arena so that we gain the trust of our customers and insureds who can then be confident that they have chosen the right partner in ARAG.

Tony Buss, Managing Director

Our Customers and the Insureds

  • UK Customer Service Excellence Awards
    We won the Best Customer Service Product for Customer award at the UK Customer Service Excellence Awards 2019. The award category was open to any company that demonstrated a product that emphasised customer care and improves systems previously in place, demonstrating the success of the product performance in regards to the customer journey.
  • Looking to the future: The Institute of Customer Service
    You can see from the various awards and accreditations we have received that we have worked hard to be recognised for our commitment to our staff, to charity and to security. But that’s not enough for ARAG, we want to be the best company we can be, so we’ve started a project to achieve accreditation by the Institute of Customer Services, something that only companies who provide outstanding customer service are able to achieve.
Best Service Logo

Our Environment

  • Looking to the future: The planet has limited resources and there’s no justice in ARAG or any other company using those resources in an irresponsible and/or unsustainable manner. Our belief in access to justice is about building a better world, but we need to ensure that world is passed to future generations intact, and as, or more beautiful than we found it. That’s why we are working towards ISO14001 accreditation and aim to be Net Carbon Neutral or Negative in the years to come.
Circle Environmental Impact

Our Workplace

  • Best Company 2019
    In 2019 we were awarded 1 star accreditation by Best Companies, a national list of the best employers in the UK. A 1 Star accreditation from Best Companies is a significant achievement that shows an organisation is taking workplace engagement seriously. Awarded to organisations with a BCI score of at least 659.5, the 1 Star accreditation signifies ‘very good’ levels of workplace engagement. To find out more about Best Companies accreditation click here:
  • ISO 27001
    ISO/IEC 27001:2013 (ISO 27001) is the international standard that provides the specification for a best-practice information security management system (ISMS). We were first certified as ISO 27001 compliant in 2014 and continuously improve our information security practices. We take the security of our customers’ information extremely seriously.
Best Company 2019
ISO logo

Our Community and Social Impact

  • Charity of the Year
    Charity is one of the cornerstones of our Corporate Social Responsibility programme, and something we at ARAG are very good at. In 2019 our staff voted for the mental health charity Bristol Mind to be our charity of the year. We took part in a variety of fundraising activities including bake sales, Bristol 10k, Tough Mudder and more! To learn more about Bristol Mind click here:
  • Payroll Giving Award
    For the third year in a row, ARAG are in the top 2 levels of PGQM 2019 because at least 20% of our workforce donate to a variety of charities through the tax-free Payroll Give As You Earn scheme.
Bristol Mind logo
CAF logo

How else did we help our community in 2019?

Charitable Fundraising
Children Charities