Corporate Social Responsibility 2021 Report

We pride ourselves on being a quality insurance provider and one of the most prominent names in the Legal Expenses Insurance and Assistance business in the UK and internationally. To us, quality means more than just being able to offer great products and services...

Tony Buss

At ARAG, our role is to help our customers and insureds to have access to justice that may define the future quality of their lives. We regard our business as not only being socially and economically necessary but that we also fulfil a broader role within society in general. Our CSR policy reflects this belief and is our commitment to a socially responsible employer and business. We pride ourselves on setting challenging targets and measuring our performance in the CSR arena so that we gain the trust of our customers and insureds who can then be confident that they have chosen the right partner in ARAG.

Tony Buss, Managing Director

Our Environment

  • Looking to the future: The planet has limited resources and there’s no justice in ARAG or any other company using those resources in an irresponsible and/or unsustainable manner. Our belief in access to justice is about building a better world, but we need to ensure that world is passed to future generations intact, and as, or more beautiful than we found it. We have succeeded in being Net Carbon Negative for the last two years and aim to continue to be either Net Carbon Neutral or Negative in future years.
Circle Environmental Impact

Our Workplace

  • Best Company 2021
    In 2021 we were recognised as a 2 Star company to work for. A 2 Star Accreditation is achieved with a BCI score of over 696.5, and represents ‘Outstanding’ levels of Workplace Engagement. This is an incredible achievement and every single member of the ARAG UK family contributes to it being a great place to work. To find out more about Best Companies accreditation click here:
  • ISO 27001
    ISO/IEC 27001:2013 (ISO 27001) is the international standard that provides the specification for a best-practice information security management system (ISMS). We were first certified as ISO 27001 compliant in 2014 and continuously improve our information security practices. We take the security of our customers’ information extremely seriously. This year marks our 6th year of holding this and we will be re-certified in April.

Our Community and Social Impact

  • Charity of the Year
    Charity is one of the cornerstones of our Corporate Social Responsibility programme, and something we at ARAG are very good at. In 2020 our staff continued to raise funds for the mental health charity Bristol Mind. Despite the pandemic, our staff participated in a number of virtual fundraising events including raffles, bingo and virtual challenges such as covering as many miles as they could during one month! We are really proud of our staff for continuing to fundraise during a difficult year and supporting our chosen charity during an extremely tough time for all. To learn more about Bristol Mind click here:
Bristol Mind logo

Charitable Fundraising 2020