Personal Claim

How to make a personal claim

If you’re dealing with a legal issue, we’re here to help you understand your options and move things forward

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Guiding you through the claims process

Step 1.
Check your cover and policy number

We will need to know your policy number to enable us to verify your policy with your insurer. Attaching a copy of your policy schedule will help speed up this process & allow us to help you as quickly as possible.

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Step 2.
We assess your claim

Once your claim has been submitted we will assess it against your specific policy details to make sure you’re covered. If not we’ll let you know as soon as possible, but if you are then we’ll send details of your claim to a lawyer to start working on your case.

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Step 3.
A lawyer gets to work

Your lawyer will undertake an initial assessment of the likelihood of your legal case being successful. This review, referred to as a ‘reasonable prospects assessment’ must conclude that your case has a greater chance of being successful than not for it to proceed.

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Step 4.
Work continues on your case

Assuming your case continues to enjoy reasonable prospects of success and all other requirements of your policy are met, a lawyer will work with you from start to finish. They’ll keep you updated throughout and ask for any relevant supporting information that may be required for your case.

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Step 5.
Reaching a settlement

In our experience most cases reach a settlement without the need to go to court with both sides reaching an agreement. Your lawyer will ultimately decide if the settlement is deemed to be ‘reasonable’ and you must not accept or decline any settlement offer without first seeking their advice.

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Step 6.
If you need to go to court

If an agreement can't be reached, there may be a need to go to court, but don’t worry your lawyer will manage your case through this process and help you prepare should you need to attend.

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Step 7.
Start your claim

Click below to start your claim, or call us using the number found in your insurance documents.

Start your claim
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How to help ensure a claim goes smoothly

Making a claim can feel daunting, especially if it’s your first time or the situation is stressful. A little preparation can make a big difference. By gathering the right information early and knowing what to expect, you can help the process move faster and with fewer bumps along the way. Here’s how to give your claim the best possible start.

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