Customer stories

How our products help businesses, consumers and landlords

Whether it’s defending claims or resolving disputes, our legal expertise helps sort legal problems. Here's a selection of real-life examples of claims.

Business

Religious discrimination employment dispute

The insured contacted ARAG when an ex-employee claimed that they had suffered discrimination on the grounds of religion. The case was high profile and received media attention which led to the insured receiving threatening and offensive correspondence.

Our policy provided crisis communication cover which paid the fees of a public relations expert to manage media communication to help them put their side of the story.

As it was not possible to arrive at a settlement with their ex-employee through mediation a claim was filed at employment tribunal. The solicitor appointed by ARAG assessed the chances of winning the case at 60%.

Due to the complexity of the case it was listed for a 4 day hearing. The case was settled in the insured’s favour and the legal costs of £21,000 were paid by ARAG.

Consumer

Contract dispute over a supplied service

Our insured got into a high-value contract dispute when purchasing his house. The defendants in the matter were the sellers of the property and the building surveyor appointed to provide a Homebuyer’s Report on its condition.

Our insured found shortly after purchasing the house that it suffered from substantial damp and water penetration to the garage and garden walls.

We appointed solicitors to act on his behalf and prepare claims against both potential defendants. As no offers were forthcoming from either opponent, the appointed solicitors had to issue proceedings. Defences were received from both defendants, but shortly afterwards, they agreed to attend a three-way mediation.

An acceptable arrangement was concluded with the damages being split 75% by the surveyor’s insurers and 25% by the sellers.

Landlord

Recovery of rent arrears

Our insured contacted us after their tenant failed to pay rent for three months and then vacated the property. Despite our insured chasing their tenant for payment, they were unable to get any response.

We approved the claim and passed the matter to a panel solicitor. They were able to negotiate a payment plan with the tenant who was having cashflow issues. The insured received repayment plus interest over the following six months. We settled the solicitor’s cost.