NFU-Mutual Make a Claim

Here to support your claim journey

This page explains how to start your claim and what to expect, so you can get the right support quickly and with confidence.

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Before you start a claim...

Have you discussed your issue with one of our legal advice team? Call us on 0117 934 0573 – we will talk you through your options and try to help you secure an early resolution.

When submitting your claim please remember to enclose your legal expenses policy schedule to help us find your details quickly. You will be given the opportunity to upload this document along with other supporting documentation at the final stage of completing the online claim form.

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Our legal document and guide service, ARAG Businesslaw, contains a range of regularly updated expert business and legal guides, document builders, interactive checklists and videos to help personal, business and landlord customers manage their exposure to legal risk.

Learn more

Make a personal claim

If you have a personal policy and would like to make a claim, you can follow this simple process. Common examples of claims we deal with are:

Employment claims
Pursuing a claim against your employer or ex-employer (e.g. for unfair dismissal or discrimination)

Contract claims
Such as pursuit of claims for breach of contract relating to the purchase of goods or services (e.g. sub-standard products purchased)

Pursuit of claims for personal injury (non-road traffic accident)

Make a personal claim Stages of a claim

Make a landlord or tenant claim

If you have a property let policy and would like to make a claim, you can follow this simple process. Common examples of claims we deal with are:

Repossession claims
Evicting tenants from an insured property after a notice of possession has expired

Rent recovery
Pursuing a tenant for unpaid rent arrears

Rent arrears / Rent guarantee
Payment of rent arrears when a tenant is still in residence

Property damage
A dispute relating to damage caused to the insured property

Don’t forget that as an ARAG property let customer, you also have access to ARAG Businesslaw, where you can find scores of helpful guides and templates to address many common legal issues.

Stages of a claim Make a Landlord claim

Make a commercial claim

If you have a business policy and would like to make a claim, you can follow this simple process. Common examples of claims we deal with are:

Employment claims
Such as defending claims brought against you by employees or ex-employees (unfair dismissal)

Contract claims
Pursuit of claims for breach of contract arising out of works you have carried out, or defence of claims brought against you for breach of contract arising out of services provided

Legal defence
Defending charges brought against the business by the Police or Health & Safety Executive

Tax claims
Relating to a tax investigation carried out by HMRC.

Stages of a claim Make a Commercial claim

Make a motor claim

Many of the claims we handle involve helping customers reclaim losses after an accident that wasn’t their fault, or pursuing compensation for injuries caused by another driver. Below are some of the most common situations we can assist with.

Common examples of motor claims we deal with include:

  • Recovery of losses arising out of a motor accident that wasn’t your fault (e.g. your policy excess, loss of earnings)
  • Pursuit of claims for personal injuries sustained in an accident that wasn’t your fault

If you need to make a motor claim, please call us on 0117 934 0573