Protect Your Customers From Being Duped Into Contracts They Do Not Understand

Published 13/02/2020

We have been focusing on our new Complete Motor Legal Solutions product recently. There’s a blog on our website about some new covers which you can read here

To support you selling this product to customers we have introduced some great training materials. To find out more ask your ARAG account handler or call us on 0117 917 1579.

On the subject of motor claims and more specifically, recovering replacement vehicle hire costs, this article was posted on the Litigation futures website.

In brief it is an account of an insurance customer being duped by a claims management company which he contacted through a google search following an accident in snowy conditions. The customer was seeking the use of a courtesy car and thought he had contacted his own insurer. Unfortunately he was the victim of a spoof advert. The claims management company referred the customer to a car hire business which supplied a car subject to a credit hire agreement which was not adequately explained to the customer. The agreement was subsequently held to be unenforceable against the customer as the car had been provided “as a consequence of misrepresentation”. I would imagine the situation being very stressful for the claimant.

To avoid your customers being misrepresented as a result of desperate Google searching, please remind them to add our claims reporting phone number to the contact list in their mobile. It’s 0333 000 7906 and we’re open 24/7 to take customers’ claim details. Where the relevant conditions are met, we will arrange a replacement hire car and make sure the customer understands their credit hire agreement. We will also manage the claim throughout to ensure that costs are recovered from the third party who is responsible for the accident.

Disclaimer - all information in this article was correct at time of publishing.