Consumer Update
October 2026
As the nights draw in and the colder weather arrives, there’s plenty to think about at this time of year.
In our latest newsletter, we share practical advice for Halloween and Bonfire Night, guidance on pets and renters’ rights, and helpful tips for keeping your home protected during the winter.
A note on our legal advice line
If your customer encounters a legal issue, encourage them to call the legal advice helpline first.
Early expert advice can often help resolve problems quickly and prevent them from escalating. The service is included as part of their policy, giving them access to experienced legal advisers at no extra cost.
Customer Claims Hub
On 15 September, our new customer claims hub will launch in the Claim section of our website.
Knowing what to do when a legal issue arises can make all the difference. That’s why we’ve created the Customer Claims Hub, a simple guide that explains each step of the claims journey.
The hub is split into eight easy-to-follow stages, helping customers understand what to expect from spotting a possible legal issue, making a claim to progressing through the legal process.
Importantly, it also highlights one of the most important things customers can do, which is to contact ARAG’s legal advice line. Early advice can often help resolve an issue before it becomes a claim, saving time, cost and stress.
Knowing what to do when a legal issue arises can make all the difference. That’s why we’ve created the Customer Claims Hub, a simple guide that explains each step of the claims journey.
The hub is split into eight easy-to-follow stages, helping customers understand what to expect from spotting a possible legal issue, making a claim to progressing through the legal process.
Importantly, it also highlights one of the most important things customers can do, which is to contact ARAG’s legal advice line. Early advice can often help resolve an issue before it becomes a claim, saving time, cost and stress.
Knowing what to do when a legal issue arises can make all the difference. That’s why we’ve created the Customer Claims Hub, a simple guide that explains each step of the claims journey.
The hub is split into eight easy-to-follow stages, helping customers understand what to expect from spotting a possible legal issue, making a claim to progressing through the legal process.
Importantly, it also highlights one of the most important things customers can do, which is to contact ARAG’s legal advice line. Early advice can often help resolve an issue before it becomes a claim, saving time, cost and stress.
Knowing what to do when a legal issue arises can make all the difference. That’s why we’ve created the Customer Claims Hub, a simple guide that explains each step of the claims journey.
The hub is split into eight easy-to-follow stages, helping customers understand what to expect from spotting a possible legal issue, making a claim to progressing through the legal process.
Importantly, it also highlights one of the most important things customers can do, which is to contact ARAG’s legal advice line. Early advice can often help resolve an issue before it becomes a claim, saving time, cost and stress.
