Complaints Data
Taking customer
complaints seriously
|
Period |
01/07/2025-31/12/2025 |
|---|---|
|
Other firms included in the return |
None |
|
Number of complaints opened by volume of business |
0.307 per 1000 policies in force |
|
Number of complaints opened |
2976 |
|
Number of complaints closed |
2728 |
|
Percentage closed within 3 days |
24% |
|
Percentage closed after 3 days but within 8 weeks |
71% |
|
Percentage upheld |
53% |
|
Main cause of complaints opened |
General Admin/Customer service (delay/timescales) |