Customer Claims Hub - Choosing a law firm
Choosing a law firm
When something goes wrong, it can be hard to know where to turn for help. At ARAG, we believe everyone should be able to get legal support when they need it, not just those who can afford it.
Our commitment to you
We've carefully chosen law firms for their experience and high standards, giving you the reassurance that your claim is in safe hands.
Benefits of using a panel law firm
If you use one of our preferred law firms, their fees will be covered from the start, as long as your claim is covered by your policy. Any compensation you receive will be yours to keep and won't be used to pay your law firm's fees.
They have the knowledge and experience to guide you and help you understand what happens next.
We check their experience and track record before they join our panel. We review their performance regularly, including customer feedback to make sure they're providing the high-quality service our customers deserve.
We have agreed reduced rates with our panel law firms. This means the cost of your case is usually lower than standard private rates, without affecting the level of service. Because your policy limit goes further, there is less chance that you'll need to pay towards your legal costs yourself.
Because we work closely with these firms, there are some steps they can take without needing to check with us first. This helps to reduce delays and keep your claim moving forward smoothly.
We agree service standards with our preferred law firms, including how quickly they respond. We review their performance to make sure they're providing a high standard of service.
Our panel law firms have a strong history of helping people with cases like yours.
Arrange a call
If you’re unsure about using one of our preferred law firms, where possible, we can arrange an initial telephone call with them on a no-obligation basis, before you decide how you would like to proceed. Please let us know if you would like us to arrange this.
