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We’ve published our Corporate Social Responsibility 2021 Report. We pride ourselves on being a quality insurance provider and one of the most prominent names in the Legal Expenses Insurance and Assistance business in the UK and internationally. To us, quality means more than just being able to offer great products and services.


We use our Corporate and Social Responsibility (CSR) programme to set challenging goals in terms of our environmental impact, customer service, charitable fundraising and our standing as an employer. In short, we strive to improve in every area.

2020 was a difficult year for everyone, with the Covid-19 pandemic and its effects on the world of work. Despite this, we were delighted to retain the title of ‘Insurance Provider of the Year’ at the Personal Injury Awards and become a 2 Star Best Company to work for.

As you’ll see in the report, despite Covid-19, we were able to continue working towards our Corporate Social Responsibility goals, something we intend to continue in the years to come.

“At ARAG, our role is to help our customers and insureds to have access to justice that may define the future quality of their lives. We regard our business as not only being socially and economically necessary but that we also fulfil a broader role within society in general. Our CSR policy reflects this belief and is our commitment to a socially responsible employer and business.

"We pride ourselves on setting challenging targets and measuring our performance in the CSR arena so that we gain the trust of our customers and insureds who can then be confident that they have chosen the right partner in ARAG.” Tony Buss, Managing Director

The statement highlights key CSR achievements including:

  • We have offset 120.20tCO2e by planting trees to cover our 2020 emissions through Forest Carbon
  • For 2020, we have a negative net emissions figure of -6.8tCO2e
  • We are working towards achieving ISO 14001:2015, the International Environmental System standard
  • Our partnership with the chariy Bristol Mind raised over £10,000 in two years

Disclaimer - all information in this article was correct at time of publishing.


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