Customer stories
Helping individuals
Most people think they are unlikely to become involved in a legal dispute but a bad experience with an employer, boundary dispute or a holiday from hell are all very common problems.
Taking legal action to resolve these kinds of issues can be expensive and complicated. Family Legal Solutions will allow you to protect your legal rights without worrying about the cost.
The following are accounts of real claims. We have changed the customers' names to protect their privacy.
Types of cover
- Employment disputes such as unfair dismissal or redundancy
- Disputes over the purchase of goods or services or the private sale of goods
- A dispute with a neighbour
- A claim for injury or death against the person or organisation responsible
- An investigation by HMRC into your personal tax affairs
- Defending a prosecution that arises from a road traffic or work-related offence
- Identity theft.
The case
During her maternity leave, Sophie’s responsibilities were reduced in a restructure, without her knowledge.
On her return to work, she raised concerns internally, but they were dismissed.
She contacted ARAG who supported her in pursuing a discrimination claim under the Equality Act 2010.
With legal advice and representation, Sophie secured reinstatement to her original role and received compensation for distress caused.
Why we could help
- She had valid Family Legal Protection insurance (as part of her home insurance).
- She contacted the ARAG Legal Advice line as soon as she thought she had a claim.
- She kept a record of all her correspondence.
- Her prospects of winning her case were more than 51%.
- She didn’t instruct a solicitor before calling us.
The case
Bashir noticed his neighbour was installing a new fence slightly over the boundary line.
When he raised the issue, the neighbour insisted the fence was within their property, and discussions quickly became tense.
Bashir contacted ARAG’s Legal Helpline. Our adviser helped him draft a note to the neighbour proposing mediation, which he delivered personally.
The note opened up constructive dialogue, and the neighbours agreed on a compromise both parties were happy with.
Why we could help
- He had valid Family Legal Protection insurance (which was included with his buildings and contents insurance).
- He contacted the ARAG Legal Advice line as soon as he thought he had a claim.
- He was able to support his claim with Land Registry documents.
- He didn’t instruct a solicitor before calling us.
The case
When Carla suffered harassment and bullying at work she called us to see if she had a case. We supported her to pursue compensation.
Carla had purchased legal expenses insurance as an extension to the cover under her main home insurance policy.
We provided telephone legal advice and, after assessment of Carla’s case, appointed a solicitor to act on her behalf.
Carla was covered by us for legal costs up to £50,000.
Why we could help
- She had valid Family Legal Protection insurance (which was an add-on to her home insurance).
- She had documented many incidents and had kept email and text messages.
- She contacted the ARAG Legal Advice line as soon as she thought she had a claim.
- Her prospects of winning her case were more than 51%.
- She called ARAG instead of contacting a solicitor first.