Business customer stories
Helping businesses
Running a business can be fraught with potential conflict - with customers, suppliers or even employees.
Whether defending employment claims, dealing with contract, tax and property disputes or helping you chase debt, thousands of businesses rely on legal expertise to mitigate their risk and deliver business continuity.
Taking legal action to resolve these issues can be expensive, complicated and impact your business badly. Commercial Legal Expenses insurance will allow you to protect your business without worrying about the cost.
The following are accounts of real claims. We have changed the customers' names to protect their privacy
Types of cover
- Employment disputes such as unfair dismissal or redundancy
- Disputes over the purchase of goods or services
- Property disputes
- Protecting your statutory licence
- An investigation by HMRC into your company's tax affairs
- Defending a prosecution that arises from a road traffic or work-related offence
- Debt recovery
The case
Clara's accountancy firm terminated a software contract early after repeated service failures.
The provider demanded full payment for the remaining term, despite not delivering on agreed features.
ARAG were contacted to provide legal advice and representation, helping the firm build a strong breach-of-contract case.
With ARAG’s support, the firm won in arbitration, avoided further costs, and recovered part of its initial payment.
Why we could help
- She had legal expenses insurance included in her business insurance.
- Clara contacted our Legal Advice helpline as soon as the problem felt unresolvable by her correspondence.
- She had a clear record of contract requirements and evidenced failures.
- Throughout her claim Clara always had a better than 50% chance of winning her case.
The case
Dan’s marketing agency dismissed a senior employee following proper disciplinary procedures.
Despite offering multiple opportunities for improvement, the employee alleged unfair dismissal, claiming the process was flawed.
ARAG were contacted to provide legal guidance and representation, helping the agency prepare a robust defence.
Thanks to our support, the agency reached a favourable settlement through mediation, avoiding tribunal costs and reputational damage.
Why we could help
- Dan had employment disputes cover under his business insurance.
- He had followed advice and procedures supplied by the ARAG legal advice line.
- Dan contacted our Legal Advice helpline as soon as he was aware his employee was trying to claim unfair dismissal.
- Throughout his claim Dan always had a better than 50% chance of winning the case.
The case
Grace’s operating licence for her nursery was wrongly suspended following a routine inspection.
Grace took telephone legal advice from our 24/7 legal advice line on 2 separate occasions to ask questions about the legal process and the steps she needed to take to protect her business.
After Grace submitted a claim under her policy, we appointed a Solicitor and a Barrister to act on Grace’s behalf and covered her legal costs up to £100,000 including court costs and legal fees.
Why we could help
- Grace had legal expenses insurance via a scheme for childcare providers.
- The dispute was about an existing licence and was not a new licence application or renewal application.
- Grace contacted our Legal Advice helpline as soon as she was aware her licence had been suspended.
- Throughout her claim Grace always had a better than 50% chance of winning her case.