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The Gig Economy

We are very fortunate at ARAG UK to benefit from an international pool of innovation through sharing with our international colleagues and we recently took part in a study to explore the design of products for the gig economy, facilitated by ARAG’s international product team.

Our first opportunity to apply learnings from the study arose when we were asked by Acorn Insurance to design Family Legal Solutions and Home Emergency Assistance products for hosting services promoted through accommodation-sharing platforms such as Airbnb. Using the Family Legal Solutions and Home Emergency Solutions products as building blocks, we modified product features and limitations to ensure that the cover operates as intended. For example, we are covering disputes between the insured host and their guests over the terms of the hosting agreement and for property dilapidations. Tax investigations cover will also be covered even though the insured has engaged in a venture for gain. The sharing economy creates adverse legal risks in some areas and it was necessary to recognise these and put safeguards in place to ensure that the policy does not expose the insurer to unintended risks.


The increase in digitalised interaction provides great opportunities to develop how we present products, to adapt coverage and to initiate new thinking around what is fit for the future. Product development at ARAG is flexible. We are enthusiastic about new ideas and working with business partners to build forward-looking products. Please speak to your Account Manager to discuss further.

Disclaimer - all information in this article was correct at time of publishing.

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