Legal advice

Get legal advice when you need it

You can access our legal advice helpline 24/7*.

Advice and support, always available

male with headset on talking to someone on the phone

Helpline assistance

Family policyholders have access to our legal advice and counselling helplines, which are available 24 hours a day, 7 days a week*.

Counselling

You can use our confidential counselling assistance helpline which is also available to anyone in your family.

Woman talking on phone with laptop in front of her

Legal advice and tax helplines

You can call our legal advice helpline to get advice on any personal legal problem you may be facing. You can also get personal tax advice from our tax helpline.

Legal advice - examples for consumers

Supporting a client through long-term absence

Our insured called us after suffering with ongoing health issues. Unfortunately, these health issues had led to considerable time away from the workplace and she had received an invitation to an absence review meeting.

Helping a caravan owner understand their legal options

We recently spoke with an insured who had purchased a new caravan eighteen months ago. During its annual service, it was discovered that there were unacceptable levels of damp inside the caravan.

Resolving a boundary and access dispute

Our insured had lived in her home for forty years. After new neighbours moved in, she began to experience difficulties with access to a passageway between the properties. In addition to this, the neighbours were arguing that the boundary between the properties was not in the correct place, and she was occupying some of their land.

Resolving an online retailer refund dispute

Our insured purchased a tent from an online retailer. When it arrived, our insured changed his mind on the suitability of the
tent. The retailer told him that all sales were final.

Supporting a witness in court proceedings

Our insured was involved in a road traffic accident with a third party. The police charged the third party with dangerous driving and our insured received a
summons to court.

Recovering a license fee for published artwork

Our insured works as an artist. She was contacted by a national publication who were retrospectively asking for her permission to publish an image she had taken of one of her sculptures.

Need help?

If you need to contact any of our telephone helplines, please call the number shown in your policy document. If you are unable to locate it please call 01275 378704

Call us

If you need to make a claim

Click the link below for anything claims-related

Start your claim

Disclaimer

*Legal advice is available 24/7 in England and Wales only; advice in other jurisdictions is available 9am-5pm Monday-Friday, excluding bank holidays.