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We are focussed on supporting your customers during these exceptional times, we are conscious that the coronavirus pandemic is presenting enormous challenges for everyone.

Here is a brief summary of the support that is available.


Legal Advice

Legal advice for businesses – all commercial policyholders can call our legal advice and counselling helplines, they can answer any business-related legal question and are available 24 hours a day, 365 days a year.

Legal advice for Individuals – our helpline is available 24 hours a day, 365 days a year, providing advice on personal legal matters.

Legal advice for Landlords – our helpline is available 24 hours a day, 365 days a year providing advice on tenancy-related legal matters within UK law.

To access legal advice, call the number noted in the policy wording.


Legal Cover

Legal cover for businesses
We can help your customers with unexpected legal issues, such as;
• Where expert legal advice is needed quickly
• A dispute with an employee escalates and can’t be resolved
• A notice of an enquiry into the tax or VAT returns of the business is received
• A Health & Safety problem ends with a threat to prosecute the business
• There are issues with a business premises
• The business attracts adverse publicity

Legal cover for Individuals
We can help your customers with unexpected legal issues;
• Employment issues such as redundancy or unfair dismissal
• Disputes over the purchase of goods or services
• A dispute with a neighbour
• A claim for injury or death
• A formal enquiry into personal tax affairs
• Identity theft

Legal cover for Landlords
We can help protect the rights of your Landlord customers in disputes about;
• Repossession
• Property damage, nuisance and trespass
• Recovery of rent arrears

And we can also help with:
• Alternative accommodation and storage costs while trying to gain repossession of the property
• Defence of property related prosecutions


Legal News

We offer regularly updated legal news on a range of subjects from financial assistance to employment and tax.

Up-to-date news on Covid-19

Covid-19 FAQs
We have a comprehensive set of FAQs for:
Employers - Click here
Employees - Click here
Landlords - Click here


Legal Documents

For Business
Our Legal Services website offers a huge resource, with an extensive law guide and document building tools with which you can create a range of legal documents customised to your business. Recent additions include a document regarding furloughed employees and those working from home.

For Individuals
We offer access to an online service for downloading legal documents, letters and formal notices, such as wills, consumer dispute letters, identity theft recovery, power of attorney and much more.

For Landlords
We offer access to our digital law guide and legal documents to download, such as: Section 8 and Section 21 official notices giving a tenant notice to leave, a letter to demand unpaid rent, notices required to give tenants details of their deposit protection and much more.

To use the service, please go to and complete the simple registration process using the voucher code in the policy document


Help with VAT and business rates payments

Along with the other measures that the government has introduced to help businesses survive the coronavirus pandemic, HMRC has allowed UK VAT registered businesses to defer payment of VAT that would have been due between March 20th and June 30th, this year. (Published on 04/05/2020)


Ashfords Solicitors: Furloughed Workers and Annual Leave

The Government’s guidance on the Coronavirus Job Retention Scheme (CJRS) (updated on 4 April 2020) has failed to address whether employees can take annual leave on furlough and, if so, what the rate of pay for any such annual leave should be. This article discusses some of the key issues associated with those questions. (Published on 14/04/2020)


New help for landlords and tenants navigating COVID-19

One problem that the coronavirus pandemic has created for the private rental sector is the uncertainty surrounding eviction from rented accommodation. The Coronavirus Act included some clear measures designed to prevent evictions during the lockdown, to help stop the virus from spreading and stabilise the rental market. But this has left many landlords and tenants in limbo. (Published on 13/05/2020)