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Please see below a series of examples of the kinds of issues we commonly help our customers with, however if you need to make a claim, please click on the button below and it will take you to our online Claims Portal.


Employment Dispute scenario

Our insured worked for an office supplies company, after working there for several years she found out that a male colleague was on a higher wage than her, even though she was more experienced and had more expertise. She submitted a grievance for equal pay. Whilst this was being investigated, the company suffered a downturn in work and made our insured redundant.
She felt she was unfairly selected and in her opinion, was being made redundant due to her grievance. Our insured contacted us to make a claim and we appointed a specialist solicitor to act for her. Prior to the hearing at the Employment Tribunal, the former employer agreed to settle for £9,400 plus a good reference.
ARAG paid the solicitor’s fees of £2,500.

Contract dispute scenario

Our insured got into a high-value contract dispute when purchasing his house. The defendants in the matter were the sellers of the property and the building surveyor appointed to provide a Homebuyer’s Report on its condition. Our insured found shortly after purchasing the house that it suffered from substantial damp and water penetration to the garage and garden walls. We appointed solicitors to act on his behalf and prepare claims against both potential defendants. As no offers were forthcoming from either opponent, the appointed solicitors had to issue proceedings. Defences were received from both defendants, but shortly afterwards, they agreed to attend a three-way mediation.
An acceptable arrangement was concluded with the damages being split 75% by the surveyor’s insurers and 25% by the sellers.

Tax Protection scenario

Our insured received a letter from HM Revenue & Customs stating that they intended to make an enquiry into our insured’s personal tax return for the previous year. Our insured contacted us and we appointed a tax consultant to represent him and negotiate on his behalf. After extensive investigation, HMRC confirmed that the tax return was in order with appropriate tax paid.
We settled the tax consultant’s invoice for £3,500.

Disclaimer – all information on this website was correct at the time of publishing. All legal advice is based on the laws of England and Wales.