Making a claim

You can find the claims procedure for your policy in your policy document. If you have read this and are looking for further details and a claim form please see below:

To request a claim form or to send your completed claim form please email

Our office is open from 9am to 5pm, Monday to Friday (for our mutual protection and training purposes, calls may be recorded).
0117 917 1698

If you have an emergency assistance policy the number you need to call can be found in your policy document.

Claim forms
To make a claim you will need to complete one of our claim forms, please select the correct version below.

A First Class Service

Paul Upton, Claims Consultant


How do I claim ?

 Heather Wilmot, Claims Manager


Who deals with your claim

Rob McArthur, Claims Controller


How Mediation Could Help Resolve Your Legal Claim

Rob McArthur, Claims Controller