ARAG Mission

“To enable everybody, not just those who can afford it, to assert their legal rights.
We remain committed to equal opportunities for all.” 
  Heinrich Fassbender 1935, founder of ARAG

 

The ARAG Mission

  • We are an internationally successful, innovative quality insurer – independent and family owned.
  • We have made rapid progress in achieving a strong market presence here in the UK since our launch in late 2006. Our aim is to further consolidate this position by not only being in the Top 3 Before-the-Event (BTE) and After-the-Event (ATE) sectors by size but also being regarded as the best in the market and the natural choice of our customers.
  • We are committed to constantly seeking ways of improving our performance, usually by being at the cutting edge of research and innovation.
  • Focusing equal importance on both BTE and ATE legal protection and assistance products demonstrates that we can gain access to customers through very different distribution chains. These sectors, that include insurers, brokers and solicitors, are the foundation of our business.

Our Customer Focus

  • We have always been driven by the need to judge our performance by placing customers and market integrity at the heart of our business. That is why we attempt to deliver access to justice through as many channels as possible.
  • We recognise that this will only be possible by ensuring that we provide excellent products and a first-rate service to our clients.
  • Our approach is underpinned by the acceptance that Treating Customers Fairly is essential in all we do. We support the FCA stance in this area and strive at all times to meet or exceed our clients’ expectations
  • Our customers are free to concentrate on their lives because we take care of their risks.

Our Vision & Values