10 December 2013
Bristol based ARAG has secured the coveted Defaqto 5-Star rating for its Residential Landlords’ Emergency Solutions policy. Defaqto independently evaluates products and services against detailed criteria to see how they compare to similar products in the market.
Residential Landlords’ Emergency Solutions provides contractor assistance if an unexpected event causes damage to the let property making it unsafe to occupy or threatens the security of the landlord or tenant. The policy also provides optional annual boiler servicing, a 12-month guarantee on all permanent repairs as well as making provision for accidental damage and roof cover.
The policy was rated across 56 different areas and awarded from one to five stars – analysing all the benefits, key features, terms and conditions – with points scored in every category. There is also an essential core criteria for the product to achieve 5-Star status. Applying the Defaqto scoring matrix enabled ARAG to design a product which sits comfortably within the 5-Star banding for 2014.
David Haynes, Underwriting Manager said “We are delighted that out 26 providers, ARAG successfully emerged within the top 4 providers to secure a 5-Star rating with only 12% of the 50 policies assessed securing a 5-Star rating”
This achievement further demonstrates ARAG’s strength in innovation and quality following recent achievements in winning the 2013 awards for the ATE Insurance Provider of the Year and Underwriting Legal Expenses Team of the Year.